COMMISSION

For Commissioners

Commission a Trauma Informed and Chronic Illness Aware Employment Programme

Everything you need to make a confident commissioning decision.

The population. The methodology. The outcomes framework. The reporting structure. The cost per participant. TRIUMPH RECLAIM is a structured programme for a specific population. It is all here. If you have a question the page does not answer, the scoping call will.

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Month modelled payback

Programme cost recovered through public savings

£13,000

Cost per participant

Fully loaded including all delivery and overhead

1.68

Three year benefit to cost ratio (modelled)

At cohort level, modelled

80%

Programme completion

Target

The Population

Who This Programme Serves, Precisely

TRIUMPH RECLAIM is commissioned for women who are economically inactive due to chronic health conditions, trauma histories, or both. This is not a broad employability programme. It is designed for a specific population whose barriers are simultaneously clinical, structural, and relational, and whose needs have not been met by existing provision.

The women this programme serves have often already accessed therapy. They are not in acute crisis. They understand their patterns. What they have not had is provision that treats their health condition and their trauma history as the context in which employment support must be delivered, rather than as obstacles to be worked around.

Referrals are screened within 48 hours of receipt. Where a referral is not appropriate, the programme returns a standardised feedback form within five working days specifying the reason and the conditions under which re-referral would be appropriate.

Population Criteria

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Women experiencing economic inactivity related to trauma histories, chronic illness, or both

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Not in acute psychosis, severe untreated substance dependency, or active suicidal crisis

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Motivated toward employment even where capacity is currently limited

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Capable of sustained employment with the right support

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Previously unsuccessful in standard employment provision

Where a referral does not meet these criteria, the programme returns structured feedback to the referring body within five working days. No referral disappears without explanation.

Commissioning Routes

How This Programme Fits Your Funding Stream

TRIUMPH RECLAIM has been designed to align with four commissioning routes. The scoping call will confirm which route applies to your area and how the programme maps to your specific contract.

Connect to Work / DWP

TRIUMPH RECLAIM delivers outcomes designed around DWP style outcome measures, evidenced through employer confirmation, payslips and trading evidence, and HMRC data where access is agreed. Sustained employment is tracked at 13 weeks and at 26 weeks post-placement, with outcome tracking continuing to 48 weeks. The programme is designed with reference to Connect to Work outcome definitions for the economically inactive population with health-related barriers.

UK Shared Prosperity Fund

The programme is designed for funding of this kind, such as UKSPF where it applies. It targets economically inactive residents, delivers measurable skills and employment outcomes, and produces the evidence required for funder reporting. Cohort delivery can be mapped to relevant funding cycles and output frameworks.

NHS Talking Therapies

TRIUMPH RECLAIM operates in the space between clinical recovery and vocational outcome. The programme welcomes referrals from Talking Therapies services for women who have completed or are completing therapeutic treatment and are ready for employment-focused support. Outcome data feeds back to referring services for their own reporting.

Local Authority Public Health

The programme delivers against public health outcomes including improved health self-management, reduced crisis service usage, increased social participation, and sustained employment. Health economics data illustrates £15,200 in annual public savings per sustained participant through reduced NHS usage and benefits dependency.

What You Are Commissioning

The Exact Shape of the Programme

TRIUMPH RECLAIM was designed and built by Victoria Taylor and Stephanie Brown, who hold programme governance, quality assurance, and commissioner accountability as Programme Directors. Two named, qualified practitioners deliver all sessions.

STEP 1 OF 4

Participants per cohort

Cohort size is fixed at a maximum of twelve. This is a programme governance decision, not a cost decision. The group element requires a size that allows genuine trust to form. Twelve is the ceiling.

STEP 2 OF 4

Sequential phases

Each phase produces the condition the next phase requires. The sequential design is grounded in trauma science and employment support research, both of which suggest that skipping stages with this population produces outcomes that do not sustain.

STEP 3 OF 4

Named practitioners per cohort

Two named, qualified practitioners deliver every cohort together from Session G1 through to Phase M. Not a rota. The same two practitioners, wherever possible, from first session to graduation. Relational continuity is central to the design, because research suggests it supports sustained outcomes.

STEP 4 OF 4

Weeks of active delivery, with 48-week outcome tracking

The active programme runs for 26 weeks across Phases R to I, followed by Phase M, a 22 week follow up and tracking phase to week 48. In work support runs through Phases I and M. Support intensifies rather than withdrawing at job entry. The sustained employment targets at 13 and 26 weeks are supported by this design decision.

Value and Return

The Investment Case

At £13,000 per participant, TRIUMPH RECLAIM costs more than generic employability provision. Modelled cost recovery is around 21 months at cohort level, through reduced NHS usage, reduced benefits dependency and tax revenue from sustained employment.

£15,200

Illustrative annual public savings per participant

Reduced NHS usage, reduced benefits dependency, and tax revenue from sustained employment combined

About £87,500

Illustrative annual public savings per cohort

Illustrative: twelve enrolled, 80% completing, 60% of completers in work at 26 weeks, £15,200 each

0.56

Year one benefit to cost ratio

Modelled year one public savings cover about 56% of delivery cost

The modelled three year benefit to cost ratio is 1.68 at cohort level. These figures are derived from the programme's Financial Model using stated assumptions drawn from published health economics data and DWP outcome benchmarks. The full financial model is available at the scoping call and is included in the commissioner briefing pack.

Programme Fit

Is This the Right Programme for Your Population?

TRIUMPH RECLAIM is the right programme for a specific population. It is not the right programme for everyone. The criteria below are not gatekeeping. They are the conditions under which the programme can deliver the outcomes it is designed to deliver.

This programme is right when

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Your population includes women with chronic health conditions, trauma histories, or both

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Standard provision has not produced sustained outcomes for this group

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Your outcomes framework includes sustained employment at 13 and 26 weeks, with tracking to 48 weeks

✓

You need evidence collection and reporting designed around DWP outcome standards

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You can refer up to twelve participants per cohort

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Your contract allows for 26 weeks of active delivery with 48-week outcome tracking

This programme is not right when

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Your population is in acute clinical crisis requiring clinical intervention first

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Your contract requires delivery in under 12 weeks

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You need a volume employment programme measured only on job starts

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Your referral pathway cannot reliably identify the target population

Delivery Model

Programme Structure and Operation

TRIUMPH RECLAIM is a fixed-term, cohort-based employment support programme delivered across seven sequential phases. The following parameters define delivery. All are fixed within the programme specification and documented in the phase specifications available at the scoping call.

Duration

26 weeks of active delivery. Outcome tracking to 48 weeks. Fixed.

Weekly structured delivery across seven sequential phases. The programme does not end at job entry. Phases I and M deliver in-work support post-employment. Programme length is not adjustable without compromising outcome integrity.

Session Format

Group and individual. Mixed delivery throughout.

Group sessions are in person. A remote option is available when a participant truly cannot attend, and counts as full attendance for reporting. Individual sessions are available in person, or by telephone or video when that suits her health better. Session frequency and format vary by phase in accordance with the phase specification.

Fluctuating Health

Group sessions are in person. The programme is designed for health that changes from week to week.

A make up individual session is the first response when a participant misses a group session, and a remote option is available when she truly cannot attend. Energy management and pacing are taught in Phase C and revisited through the in work phases, so her working pattern is checked for sustainability, not just for attendance at work.

Cohort Size

Up to twelve participants. Fixed ceiling.

Maximum cohort size is twelve. This is a programme governance parameter, not a cost decision. Cohort dates are agreed with commissioners at contract stage. A waiting list protocol is in place for referrals received after cohort closure.

Staffing Model

Two named practitioners per cohort, consistent throughout active delivery.

Two named, qualified practitioners assigned per cohort. The same two deliver every session wherever possible. Supervised by the Programme Directors.

Entry Pathway

Structured five-step pre-engagement process. Maximum 15 working days referral to first session.

All referrals are screened against defined eligibility criteria within 48 hours of receipt. Referrals not meeting criteria receive a structured feedback form within five working days specifying the reason and conditions for re-referral. Accepted referrals receive a welcome call, information pack, and confirmation contact before their first session. The programme does not accept participants in acute mental health crisis, severe untreated substance dependency, or requiring clinical intervention before employment support.

Completion Definition

Graduation at Phase M. Tracking to week 48.

Participants graduate at the end of Phase M. Sustained employment outcomes are tracked at 13 and 26 weeks post-placement, with tracking continuing to 48 weeks, evidenced through employer confirmation, payslips and trading evidence, and HMRC data where access is agreed. A comprehensive final outcome report is produced for the commissioner at week 48.

Outcome Targets

Outcomes designed around DWP style outcome measures. 70% of completers in work at 13 weeks.

Programme completion target: 80% of those enrolled. In work, self employment or another work related outcome at exit: 65% of completers. Sustained employment at 13 weeks: 70% of completers. Sustained employment at 26 weeks: 60% of completers (about 48% of those enrolled), with tracking to 48 weeks. All employment outcomes evidenced through employer confirmation, payslips and trading evidence, and HMRC data where access is agreed. Reports produced to commissioner template or programme format consistent with DWP outcome evidence standards.

TRIUMPH RECLAIM provides a consistent, structured intervention that can be implemented within existing commissioning systems while maintaining delivery integrity and participant safety. Full phase specifications, practitioner competency framework, and financial model are available at the scoping call.

Risk Management and Safeguarding

Risk is managed through documented protocols.

The following are not aspirational statements. They are documented in the governance suite and available for review.

Safeguarding

Victoria Taylor is the Designated Safeguarding Lead and Stephanie Brown is the Deputy. A concern about one of us goes to the other. A concern about both of us goes to the commissioner and the local authority adult safeguarding team. The full process is set out in the Safeguarding Policy.

Clinical Boundaries

TRIUMPH RECLAIM is not a clinical therapy service. It does not accept participants in acute mental health crisis. Where a participant's presentation moves beyond the programme's defined scope, a documented protocol initiates onward referral to appropriate clinical services without disruption to the remaining cohort.

Participant Suitability

All referrals are screened against defined eligibility criteria before acceptance. Participants not meeting criteria receive a structured feedback form within five working days. The screening process reduces attrition risk and protects outcome integrity. Acceptance rate and screening outcomes are reported quarterly to commissioners.

Competitive Position

What Sets This Programme Apart

The following five characteristics distinguish TRIUMPH RECLAIM from other programmes in this commissioning space. Each is a structural design decision, documented in the governance suite, evidenced in the programme's theoretical framework, and verifiable at the scoping call.

Weeks Active Delivery, with tracking to 48 weeks

Weekly group and individual sessions. Phases I and M provide in-work support post-employment. Programme does not end at job entry.

Sequential Phases

Phases R through M. Each has defined objectives, progression criteria, and measurable outcomes. Phase sequence is not negotiable.

Named Practitioners

Two named, qualified practitioners assigned per cohort. The same two deliver every session wherever possible. Supervised by the Programme Directors.

Maximum Cohort Size

Fixed at twelve for programme governance reasons. In-person delivery at commissioner-agreed venue. A remote option is available when a participant truly cannot attend.

Built specifically for trauma and chronic illness, not adapted from generic provision

TRIUMPH RECLAIM was not retrofitted from an existing employability programme. Every phase, every session, every assessment tool was designed from the ground up for women whose barriers span health, trauma, identity, and the systems that failed to account for any of them. The programme's theoretical framework draws on polyvagal theory, trauma-informed practice, and chronic illness as a systemic barrier. To our knowledge, few programmes in this commissioning space integrate all three. This is reflected in the programme's phase design, assessment framework, and practitioner competency requirements.

The same practitioners from first session to graduation wherever possible

Many employment programmes use key worker systems, team rotas, or caseload transfers. TRIUMPH RECLAIM assigns two named, qualified practitioners to each cohort from Session G1 through to Phase M. The same two practitioners deliver every session wherever possible. Research suggests relational continuity supports sustained outcomes for this population. This design decision increases cost per participant.

In-work support that intensifies at job entry rather than withdrawing

Some programmes end at job start or provide minimal follow-up. TRIUMPH RECLAIM includes two full phases of post-employment support through Integration and Mastery. Support increases in intensity at the point of job entry because that is when this population may be most vulnerable. The 13 and 26-week sustained outcomes the programme targets are supported by this design. Sustained employment tracking at 13 and 26 weeks, continuing to 48 weeks, is a deliberate structural choice built into the programme design.

Directors with lived experience of the barriers the programme addresses

Victoria Taylor brings the trauma specialism. Stephanie Brown brings the chronic illness specialism. They designed TRIUMPH RECLAIM together from personal experience of both. They are not theorists who studied this population. They have lived it. A trauma-informed programme that does not understand fluctuating energy and capacity fails. A chronic illness programme that does not address the nervous system and psychological safety fails. This programme addresses both, simultaneously, because its two directors hold one specialism each and neither element is an add-on. That combination is uncommon.

Modelled payback of around 21 months with a three-year benefit to cost ratio of 1.68

At £13,000 per participant, the programme cost is higher than generic employability provision. Each sustained participant generates an illustrative £15,200 in annual public savings. Modelled cost recovery is around 21 months at cohort level.

This structure allows TRIUMPH RECLAIM to be implemented consistently across services while maintaining participant safety and outcome integrity. The governance suite, phase specifications, and practitioner competency framework are available for review at the scoping call.

Governance and Compliance

The Full Governance Suite

TRIUMPH RECLAIM has a governance and compliance framework prepared. Every document listed below is available for review at the scoping call. These are not templates. They are programme-specific documents written for the population TRIUMPH RECLAIM serves.

Safeguarding Policy

Equality, Diversity, and Inclusion Policy

Data Protection Framework (GDPR compliant)

Quality Assurance Framework

Complaints Policy and Procedure

Risk Register (programme-specific)

Phase Specifications (all seven phases)

Financial Model with full cost breakdown

Evidence Base and Outcome Projections

Commissioner Briefing Pack and Executive Summary

The core governance documents are prepared and available at the scoping call.

Commissioner Reporting

What You Receive and When

Every commissioner receives a structured reporting suite across the programme lifetime. The target for sustained employment at 13 weeks post-placement is 70% of completers, evidenced through employer confirmation, payslips and trading evidence, and HMRC data where access is agreed. Reports are produced to any template the commissioner requires. Where no template is prescribed, the programme uses its own format consistent with DWP outcome evidence standards.

Report	Timing	Contents
Referral Quality Report	Quarterly	Referral volumes, conversion rates, reasons for non-acceptance, patterns across referring bodies, and recommendations for improving referral quality.
Distance Travelled Report	At Phase E completion	First quantitative evidence of participant progress. Seven-pillar TRIUMPH baseline compared to Phase E re-scores. Evidence of measurable change before any employment outcome is recorded.
Interim Outcome Report	Week 26, end of active delivery	Cohort retention rate, employment and self-employment starts, projected final outcomes, distance travelled data, cost per outcome to date, and any programme adjustments recommended.
Final Outcome Report	Week 48	Comprehensive outcome data: sustained employment at 13 and 26 weeks, with tracking to 48 weeks, self-employment trading evidence, distance travelled analysis, employment quality data, full cost analysis, and programme learning.
Follow Up Milestone Tracking	Weeks 27 to 48	26-week sustained employment milestone tracked for participants who have not yet reached it at graduation. Evidence collected and reported to commissioner on confirmation.

The Scoping Call

What Happens When You Make Contact

The scoping call is a 30 minute working conversation. It is not a sales call. By the end of it you will know whether TRIUMPH RECLAIM is the right programme for your population, your contract requirements, and your reporting framework. You will receive the full governance suite, the financial model, and the evidence base in advance of the call.

Your Population

We discuss the specific women in your area. Who they are, what provision has been tried, what has and has not worked, and whether the TRIUMPH RECLAIM population criteria match your cohort.

Your Contract

We map your commissioning requirements, outcome targets, reporting obligations, and timeline against the programme structure. We are direct about where there is a fit and where there is not.

Your Questions

You receive the full methodology documentation, evidence base, and governance suite in advance. The call is for questions, not discovery. Come prepared and we will use the time well.

The Decision

The call ends with a clear next step for both parties, whether that is a formal proposal, further information, or agreement that this is not the right fit.

Evidence → Delivery Model → Referral Partners → Practitioners → Contact Us →

Women with complex health and trauma histories are often moving through provision that was not designed around them.

The evidence is here. The governance is here. The documents are prepared.

The scoping call is thirty minutes. By the end of it you will know whether this is the right fit and exactly what the next step looks like. Cohort places are limited to twelve. The sooner the conversation starts, the sooner her cohort can begin.

Book a Scoping Call Now Request Programme Overview

TRIUMPH®, TRIUMPH RECLAIM® and The TRIUMPH Framework® are registered trade marks of Mindset + Mastery Ltd (Company Number 16890773).

TR Programme Evidence Delivery Model Referral Partners Practitioners Associates Participants Contact Us Book a Scoping Call

TRIUMPH RECLAIM is a programme by Mindset + Mastery, founded by Victoria Taylor and Stephanie Brown. We work with women experiencing economic inactivity due to chronic illness, trauma, or both.

email: [email protected] (for general enquiries)
Email: [email protected] (for commissioner and funder enquiries)
Email: [email protected] (for referral enquiries)

Phone: 020 8058 4508

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TRIUMPH RECLAIM is a structured employment support programme delivered by Mindset + Mastery Ltd. It is not a regulated health or therapeutic service and does not constitute clinical treatment.