Delivery Model
How Trauma-Informed Employment Support Is Delivered in the UK
TRIUMPH RECLAIM is a structured, trauma-informed employment support programme delivered through a defined operational model. The programme is designed for integration within commissioned services and provides a consistent, safe, and measurable approach to supporting women into sustained employment.
26 weeks. Seven sequential phases. Cohorts of up to twelve. Two named practitioners per cohort, present from session one to graduation. DWP-aligned outcome framework verified through HMRC Real Time Information.
26
Weeks
Fixed duration. Not adjustable.
7
Sequential Phases
Each builds on the last.
12
Max Cohort Size
Fixed for clinical governance.
70%
Sustained Employment
Target at 13 weeks via HMRC RTI.
Programme Structure
Structured Trauma-Informed Employment Support
TRIUMPH RECLAIM is structured around seven sequential phases. Each phase has defined objectives, progression criteria, and measurable outcomes. The sequence is grounded in trauma science and employment support research. Phases cannot be shortened or reordered without compromising outcome integrity.
R
Readiness
Psychological safety and trauma-informed assessment. The foundation every other phase requires.
E
Empowerment
Identity, values clarification, and separating capability from history.
C
Capacity
Energy management, health navigation, and sustainable daily structure.
L
Launch
Skills development, employment planning, and Individual Action Plan.
A
Action
Supported job searching, employer engagement, and first employment activity.
I
Integration
In-work support and workplace navigation. Support intensifies at job entry.
M
Mastery
Self-direction, career development, and sustained independent employment.
Delivery Format
Group-Based Delivery With Named Practitioners
TRIUMPH RECLAIM is delivered in a structured group format with two named associate practitioners assigned to each cohort from session one through to graduation. The same two practitioners deliver every session. There is no handover, no substitution, and no key worker rotation.
Session Format
Group and individual, mixed delivery
Group sessions delivered in person at a commissioner-agreed community venue. Individual sessions available in person or virtually. Virtual attendance accepted as full attendance for all reporting purposes.
Cohort Size
Eight to twelve participants per cohort
Cohort size is fixed at a maximum of twelve for clinical governance reasons. A minimum of eight participants is required to initiate a cohort. This size creates genuine group cohesion whilst ensuring each participant receives meaningful individual attention.
Practitioner Model
Two named practitioners. No handover.
Relational continuity is the primary driver of sustained outcomes for this population. Two qualified associate practitioners are assigned to each cohort and remain with that cohort for the full 26 weeks. They are trained and supervised by the Programme Directors throughout delivery.
Participant Journey
From Referral to Sustained Employment
Every participant moves through a defined pathway from referral to graduation. The pathway is consistent across all cohorts and ensures that participants and referring services both know what to expect at each stage.
01
Referral Received
Referral submitted by commissioner, GP, support worker, or other professional body. The programme also accepts self-referrals where a referring professional can confirm suitability. All referrals are screened within 48 hours of receipt.
02
Suitability Screening
Referral assessed against defined eligibility criteria. Referrals not meeting criteria receive a structured feedback form within five working days specifying the reason and conditions for re-referral. No referral disappears without explanation.
03
Pre-Engagement
Accepted participants receive a welcome call and information pack before their cohort begins. They know what to expect before they arrive. Maximum time from referral to first session is fifteen working days.
04
Programme Delivery
Participant enters the cohort and progresses through seven sequential phases over 26 weeks. Weekly structured sessions. The same two practitioners throughout. Baseline assessment completed in Phase R. Distance travelled data captured from Phase E onwards.
05
Graduation and Post-Programme Tracking
Participant graduates at Phase M completion. Sustained employment outcomes tracked at 13 and 26 weeks post-placement via HMRC RTI. Post-programme tracking continues for up to 12 months. Final outcome report delivered to commissioner.
Referral and Entry
Who This Programme Is For
TRIUMPH RECLAIM is designed for women who are economically inactive due to chronic health conditions, trauma histories, or both. Participants must be capable of sustained employment with appropriate support and not in acute clinical crisis.
The programme accepts women who:
Are experiencing economic inactivity related to chronic illness, trauma, or both
Are motivated toward employment even where current capacity is limited
Are capable of sustained employment with the right support
Have not been sustainably served by standard employment provision
The programme does not accept:
Women in acute psychosis or severe untreated substance dependency
Women requiring clinical intervention before employment support can begin
Referrals where the referring body cannot confirm basic suitability criteria
Where a referral does not meet criteria, the programme returns a structured feedback form within five working days. No referral disappears without explanation and a clear route to re-referral where appropriate.
Outcomes
Measurable Outcomes of Trauma-Informed Employment Support
TRIUMPH RECLAIM produces measurable outcomes at multiple points across the programme. All employment outcomes are verified through HMRC Real Time Information. Distance travelled data is captured from Phase E onwards. Outcome tracking is aligned with DWP evidence standards and can be adapted to commissioner reporting requirements.
85%
Programme Retention
Target retention rate Phase R through to Phase I. Relational continuity between participants and their named practitioners is the primary retention driver.
70%
Sustained Employment at 13 Weeks
Target sustained employment rate at 13 weeks post-placement. Verified through HMRC Real Time Information. Delivered through continued in-work support in Phases I and M.
£15,200
Annual Public Savings Per Participant
Reduced NHS usage, reduced benefits dependency, and tax revenue from sustained employment. Programme cost recovered within eleven months.
Safeguarding and Boundaries
Defined Scope. Clear Boundaries. Safe to Fund.
TRIUMPH RECLAIM is not a clinical therapy service. It is a structured employment support programme operating within a defined safeguarding framework. Every risk a commissioner is responsible for managing has a documented protocol within the programme's operational framework.
Safeguarding Structure
Designated Safeguarding Lead holds Level 4 qualification. All practitioners hold Level 3 minimum. A documented escalation protocol is in place. Concerns are escalated to the DSL within the same session. Onward referrals follow local authority protocols.
Clinical Boundaries
Where a participant's presentation moves beyond the programme's defined scope, a documented protocol initiates onward referral to appropriate clinical services. The programme does not attempt to deliver clinical intervention. It refers promptly and clearly when it is required.
Facilitator Boundaries
All practitioners deliver within a defined facilitation framework. Session structure, practitioner conduct, and participant interaction are governed by the programme's practitioner standards and quality assurance framework. Breaches are reported to the Programme Directors immediately.
Risk Escalation
Any session raising a safeguarding concern triggers immediate discussion with the Designated Safeguarding Lead. Clinical supervision is arranged within 48 hours of any session requiring escalation. Practitioners are never left to manage complex disclosures without immediate senior support.
Implementation
Integration Within Existing Services
TRIUMPH RECLAIM is designed for delivery within existing commissioning structures. The programme does not require services to build new infrastructure around it. It integrates within your existing referral pathway, reporting framework, and contract structure.
Commissioning Routes
Designed to align with Connect to Work, UK Shared Prosperity Fund, NHS Talking Therapies, and Local Authority Public Health commissioning routes. The programme's outcomes framework and reporting structure meet the requirements of each.
Reporting
Reports are produced to any template the commissioner requires. Where no template is prescribed, the programme uses its own format consistent with DWP outcome evidence standards. Reporting points: referral quality quarterly, distance travelled at Phase E, interim at week 30, final at programme end.
Governance
A complete governance suite is in place and available for review at the scoping call. Safeguarding policy, EDI policy, data protection framework, QA framework, complaints procedure, risk register, phase specifications, financial model, and evidence base. None of these are in development.
TRIUMPH RECLAIM provides a consistent, structured intervention that can be implemented within existing commissioning systems while maintaining delivery integrity and participant safety. The programme is ready to deliver from first contact.
Ready to discuss commissioning?
The scoping call is a 60-minute working conversation. By the end of it you will know whether TRIUMPH RECLAIM is the right programme for your population and your contract requirements. No commitment required.
TRIUMPH RECLAIM is a programme by Mindset + Mastery, founded by Victoria Taylor and Stephanie Brown. We work with women experiencing economic inactivity due to chronic illness, trauma, or both.
Email: [email protected]
Phone: 0208 058 4508
TRIUMPH RECLAIM is a structured employment support programme delivered by Mindset + Mastery Ltd. It is not a regulated health or therapeutic service and does not constitute clinical treatment.
Mindset + Mastery Ltd operates a safeguarding policy for all programme participants. Details available on request.
Mindset + Mastery Ltd · Registered in England and Wales · Company No. 16890773 · Registered Office: 20 Wenlock Road, London, England, N1 7GU
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TRIUMPH RECLAIM® is a registered trademark of Mindset + Mastery Ltd · © 2026
TRIUMPH RECLAIM® is a registered trademark of Mindset + Mastery · © 2026