TRIUMPH RECLAIM A Mindset + Mastery Programme

REFER

For Referral Partners

You know she is ready
for something different.

She has done the therapy. She understands herself. But the bridge between that self-knowledge and sustained employment has not yet appeared. TRIUMPH RECLAIM is that bridge. This page tells you who to refer, what happens when you do, and how we keep you informed throughout.

Who to Refer

You Will Know Her When You See Her

The women who benefit most from TRIUMPH RECLAIM are not hard to identify once you know what to look for. They are not beginners. They are not in acute crisis. They are women who have done real work on themselves and are ready for the next step, but whose health history, trauma background, or both have made the standard employment support pathway feel unsafe, unsuitable, or simply insufficient.

These three questions can help you identify whether a referral is right.

Has she tried standard employment support and found it did not account for her health or history?

If she has left a previous programme feeling misunderstood, overwhelmed, or simply unseen, this is the programme that was designed with her in mind. TRIUMPH RECLAIM begins where standard provision ends.

Does she want to work but something keeps getting in the way that nobody has properly addressed?

The barriers TRIUMPH RECLAIM addresses are not skills gaps or CV problems. They are physiological, psychological, and identity-level. If the surface interventions have not worked, this programme addresses what is underneath.

Is she stable enough to engage with a group-based programme, not in acute crisis, but not yet ready to enter employment alone?

The programme is not a crisis service. It is a structured journey for women who are between stability and employment. That specific middle ground is where TRIUMPH RECLAIM does its most important work.

If She Is Not Ready Yet

If the woman you are thinking of is in acute mental health crisis, severe untreated substance dependency, or requires clinical intervention before employment support, please do not refer her at this point. Referring her now would not serve her and would not serve her well. When she is stable, the door remains open. We will tell you what she would need in place before a referral would be appropriate, and we will welcome her warmly when that time comes.

After You Refer

What Happens to Her, Step by Step

The participant's experience of TRIUMPH RECLAIM begins at the point of referral, not at the first group session. For this population, the gap between being referred and walking through the door is where the majority of attrition happens in standard programmes. We close that gap deliberately, with a structured pre-engagement process that makes every step feel safe and expected.

1

Within 48 hours of referral

Desk Screening

The programme team screens the referral to confirm the woman meets the population criteria. If she does, she moves immediately to step two. If she does not, a standardised feedback form is returned to you within five working days explaining why, what services would be more appropriate right now, and what would need to be in place for a future referral.

2

Within 5 working days of referral

Personal Welcome Call

A TRIUMPH RECLAIM practitioner makes a personal telephone call to the referred woman. This is not an administrative call. It is the first moment of relationship building. She is heard. Her questions are answered. Her accessibility needs are noted. She learns how this programme is different from what she has experienced before.

3

Within 2 working days of the welcome call

Information Pack

She receives a printed information pack by post and a digital copy by email. It contains a warm welcome letter from the Programme Directors, a one-page programme overview in plain language, all practical session information, and an optional pre-programme questionnaire. Nothing arrives without warning. Nothing is required before she is ready.

4

2 working days before her first session

Confirmation Contact

A brief, warm message, by text or email, confirms the first session details and reminds her that virtual attendance is available if she needs it. This final touchpoint is a gentle reminder without pressure. The maximum time from referral to first session is fifteen working days.

5

First session and beyond

Phase R. She Begins

She joins a cohort of up to twelve women on the same journey. The first three weeks, Phase R, are entirely focused on creating the psychological safety the programme needs to do its work. She will not be pushed. She will be met exactly where she is. From this point she is in the hands of the same associate practitioner team for the full 26 weeks.

What Becomes Possible

What You Are Referring Her Towards

TRIUMPH RECLAIM does not just help women find jobs. It helps them find work that is right for their health, their values, and their actual capacity, and then supports them in staying there. The transformation tracked across the programme goes far beyond employment. It is measured across seven dimensions of a woman's life.

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This is what the programme is designed to make possible: a woman who arrived telling herself she would never work again leaves with a part-time role she negotiated herself, a business idea she is building alongside it, and the language to explain her needs to any employer she ever meets.

Not just a job. A sustainable working life, built on a foundation that can hold the complexity of who she actually is.

Trust Restored

Trust in her own body, judgement, and capacity. The foundation everything else is built on.

Identity Reclaimed

She knows who she is beyond her diagnosis, her history, and what happened to her.

Work That Fits

Employment or self-employment that is aligned with her values, her health, and her real capacity.

Outcomes That Last

Sustained employment tracked at 13 and 26 weeks. In-work support that does not withdraw at job entry.

The Referral Partnership

You Are Not Handing Her Over. You Are Handing Her Forward.

TRIUMPH RECLAIM understands that a referral is not just an administrative act. It is a professional endorsement and a personal decision. When you refer a woman to this programme you are putting your name behind it. We take that seriously. You will not be left wondering what happened to her.

Referral Confirmation

You receive confirmation that the referral has been received and screened within 48 hours. If the referral is not appropriate at this time, you receive a structured feedback form within five working days explaining why and what would need to change. No referral disappears without explanation.

Waiting List

If the current cohort is full, screened and accepted women are placed on the Screened Reserve list and are provisionally accepted for the next available cohort. Unscreened referrals are held on the Enquiry List and screened in order to build Tier 1 for future cohorts. The waiting list cut-off point is Session G1. You are kept informed of your referral's status throughout.

Pre-Engagement Update

You are informed when the welcome call has been completed and when she has confirmed attendance at her first session. You know she has arrived safely before the programme begins. If she does not engage with the pre-engagement process, you are notified so you can decide whether to make contact.

Ongoing Communication

Where data sharing consent has been obtained, the programme maintains a channel of communication with referring workers throughout the programme. You are not expected to chase updates. Updates come to you. The nature and frequency of communication is agreed at referral stage.

Outcome Notification

Where the referring organisation requires outcome evidence, for their own reporting or for case closure, the programme provides this in an agreed format. Employment starts, sustained employment milestones, and non-employment outcomes are all available with the participant's consent.

Have someone in mind?

The quickest way to find out if TRIUMPH RECLAIM is right for the woman you are thinking of is a brief conversation with our team. No forms. No commitments. Just an honest discussion about whether this is the right fit and what the next step would be.

GET IN TOUCH

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Meet Your Local Title Expert

TRIUMPH RECLAIM is a programme by Mindset + Mastery, founded by Victoria Taylor and Stephanie Brown. We work with women experiencing economic inactivity due to chronic illness, trauma, or both.